Policy
Return Policy
We apply a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at mooncuch@protonmail.com. Please note that returns should be sent to the following address:
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any return-related questions at mooncuch@protonmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and resolve it.
Exceptions & Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please feel free to contact us if you have any questions or concerns about a specific item.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be automatically refunded via your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at mooncuch@protonmail.com.
Privacy Policy
Last Updated: February 6, 2025
This privacy policy explains how My Store (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on heavenhabit.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this privacy policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully.
Changes to This Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
The information you provide directly through our Services may include:
- Contact details, including your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email, and phone number.
- Account information, including your username, password, security questions, and other information used for account security.
- Purchase information, including items you view, add to your cart, save to your account (such as loyalty points, reviews, referrals, or gift cards), or purchase.
- Loyalty points/product reviews/referrals/gift cards recorded.
- Customer service information, including details you choose to include in communications with us, such as messages sent through the Services.
Some features of the Services may require you to provide certain information. You can choose not to provide this information, but this may prevent you from using or accessing those features.
Information We Collect About Your Use
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other information about your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including service providers and vendors that collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Payment processors, which collect payment information (e.g., bank account details, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the requested products or services.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this privacy policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide the Services to fulfill the contract we have with you, including processing payments, fulfilling orders, sending account-related notifications, handling returns and exchanges, and enabling other account-related features. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you choose to use. In such cases, Shopify will process your information as stated in its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements for products or services. This may involve using your personal information to personalize the Services and advertisements on our Site and other websites.
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action against potential fraud, illegal activity, or malicious behavior. If you create an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, please contact us immediately.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with our Shopify-powered store, visit Shopify's Cookie Policy.
Most browsers accept cookies by default, but you can configure your browser to delete or reject cookies. Keep in mind that blocking cookies may impact your user experience and the functionality of the Services.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
- Vendors and service providers who perform services on our behalf (e.g., IT management, payment processing, customer service, order fulfillment).
- Business and marketing partners to provide services and advertising.
- Affiliates within our corporate group.
- In business transactions, such as mergers or bankruptcies.
- For legal compliance, to enforce service terms, or to protect the Services and users.
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
User-Generated Content
If you submit content (such as product reviews) in a public area of the Services, it will be publicly accessible. We do not control who can view this content and are not responsible for how others use or misuse it.
Third-Party Websites and Links
Our Site may link to third-party websites. We are not responsible for their privacy or security practices. We encourage you to review their privacy policies.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect their personal information. If you believe a child has provided us with personal information, please contact us.
Security and Retention of Your Information
We take reasonable measures to protect your information, but no system is completely secure. The retention of your data depends on factors like account maintenance and legal obligations.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Right to Access
- Right to Deletion
- Right to Correction
- Right to Data Portability
- Right to Opt-Out of Sale/Sharing
- Right to Restriction of Processing
- Right to Withdraw Consent
To exercise these rights, contact us using the details below.
Complaints
If you have concerns about how we handle your data, contact us. If you are unsatisfied with our response, you may have the right to escalate your complaint to your local data protection authority.