F.A.Q

1- General Questions

What is Mooncush ?

Mooncush is a company dedicated to the research and developpement of orthopedic memory foam pillows designed to provide health benefits and improve sleep quality

Where is Mooncush located ?

We are based in Paris, France but we deliver our products worldwide

What is your return policy ?

We offer a 15 days return policy. If you are unsatisfied with your purchase you can return the product within 10 days of receiving it. Please note that damaged products can also be returned.


2- Product Questions

Can I cancel my order ?

Yes, you can cancel your order within 24 hours of placing it. After this time frame, cancelations may no longer be possible. Contact us at mooncush@protonmail.com for assistance

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

Can I see this product in other colors?

If the product is available in other colors, they will be listed on the product page. If you don't see the color you're looking for, please contact us and we will do our best to assist you.

3. Payment Questions


What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.

Do you offer installment payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Do you offer any discounts ?

Yes ! First time customer can enjoy 15% off orders over 100€ using the code PRIMO15 at checkout.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions


How long does shipping take?

Shipping usually takes 1-2 weeks, depending on your location. Once your order is shipped we will provide you with a tracking number that can be used on international parcel tracking websites to monitor your shipement.

How much does shipping cost?

We offer free shipping on all orders.

What should I do if my product is damaged upon delivery ?
If your product arrives damaged, please contact us at mooncush@protonmail.com and we'll assist you with the return process.

5. Contact Questions


How can I contact customer service?

You can reach our customer service team by emailing mooncush@protonmail.com

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 5:00pm, France time.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at mooncushfb@protonmail.com